Privacy Policy

Who we are

This Privacy Policy explains how Water Damage Townsville ("we", "us") handles personal data for visitors to waterdamagetownsville.com and people who contact us about water, flood and fire damage restoration in Townsville and North Queensland. You can reach us at info@waterdamagetownsville.com.

What we collect

• Callback form details. Your name, phone number, suburb and a short description of the problem you report.
• Phone calls. When you call, your call may be recorded or a voicemail captured so we can respond and pass on the details needed to help you.
• Technical data. Our hosting provider automatically logs basic technical information such as your IP address and browser, for security and to keep the site running.

How we use it

We use your details only to respond to your enquiry: to call you back, arrange a visit, and pass the job to a vetted local restoration contractor who can attend. We do not sell your data.

Who we share it with

The local restoration contractor who attends your job, our hosting and call providers who process data on our behalf, and your insurer or authorities only where you ask us to or where required by law.

Your rights

Under the Australian Privacy Principles you can ask for a copy of your data, ask us to correct it, or ask us to delete it. Email info@waterdamagetownsville.com and we will respond. If you are unhappy with how we handle your data you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies

We use only essential cookies. See our Cookie Policy.