Do these first
- Stay safe. Keep clear of water near power points and switchboards. If the water is sewage or storm water, treat it as contaminated and do not wade through it.
- Stop the source. For a burst pipe or leak, turn off your stop tap. For monsoon or storm flooding, you cannot stop it, so move to protecting contents.
- Cut the power if needed. If water is near electrics and the switchboard is safe to reach, turn it off. If in doubt, stay out and call an electrician.
- Lift and move. Get furniture, electronics, documents and anything valuable up high and out of the water.
- Call a restoration team. The faster water is extracted and drying starts, the more is saved. In Townsville's humidity, mould can begin within a day.
- Tell your insurer and take photos. Photograph everything before you move or throw anything out. It all supports your claim.
What not to do
- Do not use a household vacuum to lift water.
- Do not leave wet carpet down hoping it dries on its own. In the tropics it grows mould fast.
- Do not throw contaminated items out before photographing them for your claim.
When to call us
If water has reached floors, walls or contents, start a chat or use the callback form on the page. We answer 24/7, reach you fast across Townsville, and handle everything from extraction to drying to the insurance paperwork.