Townsville & North Queensland · Free download
A step-by-step pack to help you act fast, protect your claim and keep the right records after a burst pipe, a storm leak or a flood. Free to download, no sign-up.
After water damage, insurers pay on evidence. What you do in the first day and the records you keep decide whether a claim runs smoothly or gets cut back. Most people have never made a claim like this and don't know what to write down.
Homeowners. Water usually hits both the building and the contents. The pack helps you claim for both and reminds you to ask about temporary accommodation if the house isn't liveable.
Businesses. Premises and stock, plus business interruption cover and what to record while you can't trade.
Landlords, property managers and body corporates. A burst pipe in a rental is an emergency repair under Queensland tenancy law, and in a strata building the body corporate usually insures the building. The pack sets out who does what.
A floor or wall can feel dry on top while moisture sits trapped underneath, and in North Queensland's humidity that turns into mould quickly. Insurers want proof the house was dried properly, which means moisture readings logged over time and a written drying record. That's the part we do. We get to you fast across Townsville, dry the property to a measured standard, and give you the record your insurer needs.
Download the free claim pack (PDF)
Want to know what the work itself costs first? See our Townsville water damage cost guide.
Yes. Download it straight away, no sign-up and no email needed.
It is built around what insurers and their assessors ask for: evidence of the cause, a record of the damage, and proof the property was dried properly. Good records are what get a claim paid without a fight.
Under the General Insurance Code of Practice, insurers generally have four months from when you lodge the claim, and 10 business days once they have everything they need. After a declared extraordinary catastrophe that can stretch to 12 months. The pack has a page on these timeframes and on complaining to AFCA if things stall.
Yes. There is a section each for homeowners, businesses, and landlords, property managers and body corporates, because each has different cover and different things to record.
A real person picks up, day or night.